Privacy Policy

IvaanTravel perceives your concern for privacy policy towards protecting the personal information of the customer. We want to assure you that we follow appropriate standards when it comes to protecting your privacy on our Sales Channel.

Cookies:

Our web pages use “cookies” so that we can serve you better with customized information by your need from our site. Cookies only identify the websites to smooth the progress of your next visit to our site. Information that we collect through them is used only to analyze and improve our services for you. The information we collect and analyze is used to improve our service to you.

Type of Information We Collect

We collect the following personal and sensitive information from you when you transact through us to provide the services chosen by you:

• Name
• Gender
• Age
• Date Of Birth
• Address
• Email, and Mobile Number
• Credit Card Details

IvaanTravel does not share or deal with any of the above sensitive information without the permission of its users or customers.

Reservations

By making a reservation on our website, you acknowledge that IvaanTravel operates as a third-party aggregator. While we strive to provide the best services possible and charge a service fee for our efforts, we are not responsible for actions taken by airlines or our suppliers. This includes, but is not limited to, flight cancellations, rescheduling, bankruptcy, or any other issues that may arise. As passengers, you are ultimately utilizing the services provided by the airline. IvaanTravel will not be held liable for any disruptions or changes to your travel plans initiated by the airline or other service providers.

How We Use Personal Information

The above-mentioned information is collected from the users/customers/travelers for the following usage:

While Making a Booking:

We may use personal information like names, addresses, phone numbers, and age details are shared with related service providers, including airlines, hotels, or bus services to provide reservation and booking to the customers or travelers.

Marketing Promotions:

IvaanTravel uses details like mobile numbers and e-mail IDs for sending information about any promotional offers. We often sponsor promotions and lucky draws to give members an opportunity to win discounts on travel or other prizes. This is also optional and the user can unsubscribe from such emails. In such cases, customers remain unaware of ongoing promotional discounts.

Member Registration:

If you opt to be a registered member of our website, information like name, address, telephone number, e-mail address, a unique login name, and password are asked. This information is collected on the registration form for various purposes like:

• User recognition
• To complete the travel reservations
• To let us connect with you for customer service purposes, if necessary
• To contact you in order to meet your specific needs
• To improve our products and services
• To confirm your new member registration and each booking you do.

Surveys:

IvaanTravel values opinions and comments from our users and frequently conduct surveys both online and offline and uses personal identification information to invite its regular customers for taking part in the surveys. Participation in these surveys is entirely optional. Typically, we conduct the surveys to know about their experiences with IvaanTravel and to make our website, mobile site, and mobile app more user-friendly for its members. Survey contestants remain anonymous.

Safeguard Sensitive Information:

Sensitive information like Credit/Debit Card and Net Banking Details are mainly collected by the payment gateways and banks and not by IvaanTravel. However, if still this information is stored on our site, it remains completely unshared and safe, excluding that if it has been shared with any third party by fault through you while browsing our website. Sometimes, such information is shared with certain third parties to process the Cashback offers & discounts, if applicable.

Automatic Logging of Session Data:

We record session data of the users, which includes IP address, OS, browser software, and the activities of the user on his device. We collect session data to evaluate user behavior. It helps us in identifying the problems with our servers and lets us improve our systems. This information does not identify any visitor personally and only examine the user’s rough geographic location.

How Long Do We Keep Your Personal Information?

IvaanTravel will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances, we may retain your Personal Information for longer periods of time, for instance, where we are required to do so in accordance with any legal, regulatory, tax, or accounting requirements.


Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

How Can You Opt-out of Receiving Our Promotional e-mails?

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new IvaanTravel services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the “unsubscribe” link or follow the instructions in each e-mail message.

Withdrawal Of Consent And Permission

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to booking@ivaantravel.com

Your Rights Qua Personal Information

You may access your Personal Information from your user account with IvaanTravel. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to booking@ivaantravel.com

Eligibility To Transact With IvaanTravel

You must be at least 18 years of age to transact directly with IvaanTravel and also to consent to the processing of your personal data.

Changes To The Privacy Policy

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business, and customer requirements. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at booking@ivaantravel.com IvaanTravel shall endeavor to respond to all reasonable concerns and inquiries.